Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes your name, email address, shipping address, and payment information.

We also collect information automatically when you use our services, including browsing behaviour, device information, IP address, and cookies.

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer support enquiries
• Send marketing emails (with your consent)
• Improve our website and services
• Prevent fraud and ensure security

3. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings or via our cookie consent banner.

We use the following types of cookies:

• Essential cookies — required for the website to function (cart, authentication)
• Analytics cookies — help us understand how visitors use the site
• Marketing cookies — used to show relevant advertisements

4. Sharing Your Information

We do not sell your personal data. We share information only with trusted third parties necessary to operate our services, including payment processors, shipping providers, and analytics platforms. All third parties are contractually obligated to protect your data.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is retained for 7 years to meet tax and accounting requirements. You may request deletion of your account data at any time.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to object to or restrict processing
• Right to data portability

To exercise any of these rights, please contact us at privacy@techvault.com

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment information is transmitted using SSL encryption.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us: